Contact The Gym Group

  • We’ve answered our most common queries in the FAQs. This is the fastest and easiest way to resolve most of your queries.

  • If you have a query regarding a payment, or wish to change your billing date, you can call us on 0300 303 4800. Please note, this phone number is for the billing team only, and they will only be able to assist with queries related to member payments.

  • All other enquiries, are best handled by our Member Service Team who can be contacted via the contact form below, or via the Live Chat button in the bottom right hand corner of this page.

  • Do note, that a ticket will be created once you have contacted us so please only use one of these channels. A member of our team will be in touch with you as soon as possible, but please allow 3-5 working days.

* Offer available at selected sites only. See Terms & Conditions for further details. ** 24 hour access not currently available at all Gyms. Please see individual Gym pages for further details. ⨥Applicable terms, conditions and joining fees may apply. © 2024 The Gym Group.