Health and Safety


As most of our gyms are open 24 hours a day, 7 days a week there may be times our gyms are remotely supervised. You will know if a gym is being remotely monitored as a sign with below 5 icons will be placed in front of the pods before entry.

We want to ensure that anyone who visits our gyms, regardless of the time of day, is kept safe so we have several measures in place to help ensure you are #safewithus.


When our gyms are not being supervised by our great Fitness Trainers we will always be on hand to help. Our gyms have CCTV systems which are monitored by a dedicated team, who will routinely check in on the gym and your safety.


We have all got to start somewhere right? If it is your first time in The Gym Group, or even if you’re just a bit unsure, you can speak to a member of staff, who will be happy to help. If the gym is being remotely supervised and you need training advice, then be sure to wait to speak to a member of the on site team before attempting something you’re unsure of or you can book an induction with a qualified Personal Trainer.


It’s important that you’re well enough to train in The Gym Group. If you have a health condition or disability that may put you at risk, then you need to let The Gym Group Team know. They may ask you to seek medical advice before allowing you full access or ask to complete a health assessment/personal emergency evacuation plan with you.


We offer top notch kit (up to 170 pieces to be precise) and maintain the highest standards of cleanliness and hygiene in all of our gyms. If you’d like a quick demo then all you have to do is ask, we’ll be happy to show you. If a member of our team isn’t available to assist and you are unsure on how to use a piece of equipment then perhaps try something you are more comfortable with until you’ve been shown.


Our team will happily show you around the gym, and point out the various safety measures, but it’s worth taking a few minutes to familiarise yourself with what’s in place and the location of the emergency exits.


The door next to the portals has an emergency access button should you need to open it in a hurry, like to let in a paramedic. But please ensure you only use this in an emergency.


Even our Gym Teams need to sleep. But don’t worry our dedicated monitoring team will be remotely supervising the gym and will be happy to help. They are on hand 24 hours a day so if you need help, feel unwell or are generally concerned about your wellbeing then just give them a buzz via one of the red call points.


If you discover a fire it’s important that you hit one of the red break glass points and make your way to the nearest fire exit. We all like to get into the zone with our favourite music but make sure you keep one ear open for the fire alarm.


All of our gyms have a safety station which houses a semi automatic defibrillator and first aid kits for use if you or another member do suffer an injury or become unwell. Your gym location is also displayed on the Safety Station, so if you need to call the emergency services or use one of our help points just give the operator the gym’s what3words location.


  • We’ve answered our most common queries in the FAQs. If you can’t find the answer you’re looking for, feel free to Contact Us so that we can assist you.

  • You can also reach out to our staff in your local gym, who will be happy to assist you.

* Offer available at selected sites only. See Terms & Conditions for further details. ** 24 hour access not currently available at all Gyms. Please see individual Gym pages for further details. ⨥Applicable terms, conditions and joining fees may apply. © 2024 The Gym Group.