There are times (particularly overnight) when the gym will be unstaffed and remotely monitored. Staffed or not, we’ve put measures in place to make sure you’re safe.
All members have their own unique PIN code or have access to contactless app entry. This means we always know who is arriving or leaving. Non-members will not be able to access the gym.
Our CCTV system is always on. During unstaffed hours, there’s always a monitoring team who have access to gym activity. They can talk to you via our public address system if necessary.
Red emergency help points are located in key areas of every gym. Pressing the button will connect you to our 24/7 monitoring team. There is also a phone number above the help point which you can call in the unlikely event the help point isn’t working.
If it is your first time in The Gym Group and you feel unsure, you can book a kicktart session with a member of staff, who will be happy to help. If the gym is unstaffed and you need training advice, then please wait to speak to a member of the on site team before attempting something you’re unsure of.
It’s important that you’re well enough to train in The Gym Group. If you have a health condition or disability that may put you at risk, then you need to let The Gym Group Team know. They may ask you to seek medical advice before allowing you full access or ask to complete a health assessment/personal emergency evacuation plan with you.
We offer top notch kit (up to 170 pieces to be precise) and maintain the highest standards of cleanliness and hygiene in all of our gyms. If you’d like a quick demo then all you have to do is ask, we’ll be happy to show you. If a member of our team isn’t available to assist and you are unsure on how to use a piece of equipment then perhaps try something you are more comfortable with until you’ve been shown.
Our team will happily show you around the gym, and point out the various safety measures, but it’s worth taking a few minutes to familiarise yourself with what’s in place and the location of the emergency exits.
The door next to the portals has an emergency access button should you need to open it in a hurry, like to let in a paramedic. But please ensure you only use this in an emergency.
If you discover a fire it’s important that you hit one of the red break glass points and make your way to the nearest fire exit. We all like to get into the zone with our favourite music but make sure you keep one ear open for the fire alarm.
All of our gyms have a safety station which houses a semi automatic defibrillator and first aid kits for use if you or another member do suffer an injury or become unwell. Your gym location is also displayed on the Safety Station, so if you need to call the emergency services or use one of our help points just give the operator the gym’s what3words location.
Even our Gym Teams need to sleep. But don’t worry our dedicated monitoring team will be remotely supervising the gym and will be happy to help. They are on hand 24 hours a day so if you need help, feel unwell or are generally concerned about your wellbeing then just give them a buzz via one of the red call points.