Last Updated: 16:55, Friday March 26th 2020
Following guidance issued by the Government on 20th March 2020, we have temporarily closed all of our gyms. At this stage we don’t know how long they’ll be closed; we’ll only re-open again when it’s safe to do so.
We want to reassure all our members that you won’t pay for your membership whilst your gym is closed. We have frozen all membership payments. There may be a delay for some members whilst their bank processes the freeze request. The value of the remainder of your current monthly subscription will be deducted from the 1st payment taken after we re-open your gym.
Whilst the gyms are closed we’re planning to provide our members with exercise content they can use outside or at home. We want to help people stay as fit and healthy as possible during these unprecedented times. We’ll be posting regular updates on our Facebook, Twitter and Instagram pages, so please follow us and stay in touch.
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We want to keep you informed
We know that exercise plays a significant part in the lives of our members so we’re planning to provide our members with some exercise content that they can use outside of the gym or at home. We’ll be providing more information on this soon.
- We continue to monitor the coronavirus situation closely and will update members via email.
- Our FAQs page has a section dedicated to the coronavirus which is being updated regularly. Please visit faqs.
- If you have any questions about your membership please visit thegymgroup.com and contact us via live chat or call 0300 303 4800
Thank you for your co-operation and assistance with this matter.
We look forward to seeing you in the gym soon.
The Gym Group
More information on coronavirus can be found on the NHS, PHE and PHS websites.
- NHS: www.nhs.uk/conditions/coronavirus-covid-19/
Public Health England: www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
- Public Health Scotland: www.hps.scot.nhs.uk/a-to-z-of-topics/covid-19/