Keep #SafeWithUs & Stay Informed
Last Updated: 21:30pm, Monday 4th January 2021.
The Gym | Latest Update:
Following government guidance we've closed all of our gyms in England, Scotland and Wales. We have frozen all member payments whilst we are closed.
You can still sign up for new memberships to be ready for when we reopen.
We'll continue to provide our members with some exercise content that they can use outside or at home. We want to help people stay as fit and healthy as possible during these unprecedented times. We’ll be doing regular updates on our Facebook, Twitter and Instagram pages so make sure you follow us.
Are gyms safe with Coronavirus?
Thank you so much for everyone's patience and support during our closures. For the latest information on opening times please visit our gym opening hours page.
We’ve looked at our gyms in terms of layouts, most popular equipment and how we can ensure that we are able to offer as much of the kit as possible, whilst also ensuring the safety of our members whilst socially distancing. Taking these actions have allowed us to reopen and keep the disruption to a minimum. This has included temporarily pausing our classes and 24/7 access.
Our #SafeWithUs Commitment
Your wellbeing is our highest priority. As part of our #SafeWithUs commitment, we will be introducing several cleaning, hygiene and social distancing measures to keep you safe. Click on the video below to find out more, or read on to find out more about our new measures:
1. Let's #KeepItClean - Cleaning & Hygiene
- We have increased cleaning measures throughout the gym and our teams will assist you as and when you need it.
- We are working hard to ensure that our equipment and facilities are kept spotless at all times - you might even notice some of the gym team walking around with our new (fancy-schmancy!) electrostatic cleaning blasters!
2. Do Your Bit, Clean Your Kit - Cleaning & Hygiene
- We would really appreciate your help with wiping down your equipment once you have used it.
- You'll find sanitising spray and paper towels available for you to use at our Cleaning Stations.
- Let's work together to keep the gym really shiny and safe for each other.
3. On Your Marks... Ready... Set... Sanitise - Cleaning & Hygiene
- We have a hand sanitiser dispenser ready for you to use once you enter the gym and as you leave.
- While you workout with us, please wash your hands regularly with soap and water.
4. That's #CloseEnough - Social Distancing
- We're definitely a friendly bunch here but always do your best to maintain a safe gap between you and other members as you move around the gym, while you workout, and when you use the changing rooms.
- Some equipment has been taken out of action, screen dividers have been added between some kit and we've installed floor markers, all to help you socially distance safely.
- No high fives allowed but a simple "Hello! How are you doing?" goes down very well.
5. Great Things Come To Those That Wait - We're #GymItTogether
- Please can we ask that you're patient with your gym team and other members, particularly where we need to maintain social distancing to keep everyone safe. If you're not happy with anything then let a member of the gym team know. Remember, it's been tough for everyone recently though, so let's look after each other as best we can.
Reopening Information for Our Members
- Look out for our emails over the coming days which will provide updates about your membership and details on our #SafeWithUs Commitment.
- Your payments will not resume until we are open again. We will send you an email with everything you need to know on this before we reopen.
- We also understand that some members might not be ready to get back to the gym. We will therefore give you the opportunity to continue to freeze your membership for free, if you so wish.
Now Accepting New Members
We're now accepting new joiners at all of our gyms. Sign up for a membership now at a closed gym to be ready for when we reopen. Simply pay for your first month, then you won't pay anything until a month after we reopen. If the gym you want to join is open then simply sign up for access today. Joining fees may apply
COVID Secure at The Gym Group and staying informed
- Dedicated coronavirus FAQs can be found below. If you have any questions about your membership please visit thegymgroup.com and contact us via live chat or call 0300 303 4800.
- The safety of our colleagues, members and all visitors to our gyms is our highest priority. Coronavirus presents us with new challenges in ensuring everyone can enjoy the many health benefits of exercise whilst remaining safe. That is why we're asking everyone to be #SafeWithUs. We have developed a detailed plan, taking a risk-based approach and supported by specialist advice to ensure The Gym is COVID Secure - click here to read.
More information on coronavirus can be found on the NHS, PHE and PHS websites.
- NHS: www.nhs.uk/conditions/coronavirus-covid-19/
Public Health England: www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
- Public Health Scotland: www.hps.scot.nhs.uk/a-to-z-of-topics/covid-19/
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Coronavirus Information FAQs
Is The Gym open?
In line with the latest government guidance, all of our Gyms across Scotland, England and Wales are currently closed.
How much will I be charged when The Gym reopens?
In line with the latest government guidance, all of our gyms are currently closed.
Please note that we will automatically freeze all payments until your gym reopens. For any member who has a payment due on or before the 6th January, we will not have been able to stop your payment being taken. You will be offered an extra month for free when we reopen, or you can instead request a refund. Refunds will take 14 working days to be received.
Any member who had a payment taken before 4th January will be able to use their remaining time after the gym reopens, or have a reduced payment on your next collection date, depending on the gym reopening dates and their relation to your regular billing date. Refunds will not be offered for these members.
For our student and corporate memberships, your fixed term will be extended by the period we were closed.
All members will be emailed directly with information on their specific payment situation.
Can I freeze my membership for free?
In line with the latest government guidance all of our gyms are now closed.
Please note that we will automatically freeze all payments until your gym reopens. For any member who has a payment due between the 4th and 6th January, we will not have been able to stop your payment being taken. You will be offered an extra month for free when we reopen, or you can instead request a refund. Refunds will take 14 working days to be received.
Any member who had a payment taken before 4th December will be able to use their remaining time after the gym reopens, or have a reduced payment on your next collection date, depending on the gym reopening dates and their relation to your regular billing date. Refunds will not be offered for these members.
How busy will The Gym be at certain times?
When we're open, you will be able to check out how busy your gym is through our website – live! Simply sign into the members area to check how busy your gym is.
To ensure that you get the most out of your experience, we’d recommend that you come down to The Gym at a time that is less busy so that you will not need to queue for as long.
Please note, currently all of our gyms are closed.
How can I ensure that other members aren't too close to me?
We have worked hard to ensure that the new layout of our gyms, the equipment in use and the placement of our cleaning and hand stations are optimal for the gym layout and maintaining a safe distance.
All our equipment follows government guidelines in ensuring that members are a safe distance apart. When taking free weights, we ask members to be conscientious towards other members and respect the social distancing measures that are being enforced. If this is ever not the case, please speak with a member of the team on site who will be more than happy to assist in any way that they can.
How will you keep members safe that are still seen to be higher risk?
We want all our members to feel safe in The Gym. As such, all members must continue to follow the advice of Government and national health services. This includes ‘shielding’ for any vulnerable people, such as those with breathing difficulties, or other medical conditions which can mean that they are at higher risk as a result of COVID-19.
Should you not be able to return to The Gym when we reopen because you are shielding, continue to self-isolate, or do not yet feel ready to come back to us, please do get in touch and we can put your account to ‘frozen’ until you are ready to return.
I require a carer/helper to attend the gym with me due to a medical condition – is this allowed?
We want all our members to feel safe in The Gym. As such, all members must continue to follow the advice of national health services and Government. This includes ‘shielding’ for any vulnerable people, such as those with breathing difficulties, or other medical conditions which can mean that they are at higher risk as a result of COVID-19. Should you be safe to attend the gym and other public places, then this will be acceptable, so long as we are not over capacity as a result.
What do I do if I feel unwell?
If you are unwell, symptomatic or have tested positive for coronavirus, do not attend the gym and follow government regulation on isolating for the minimum period of time, and only return after this minimum period if you are feeling well again.
Can I train with someone from the same household or bubble?
We do not currently allow for members to train with each other, even if you are from the same household or bubble. This is to ensure that there is still plenty of access around the gym, and avoids members from getting too close to one another. The only exception to this is for spotting due to health and safety concerns. In these circumstances, the spotter must be wearing a face mask. If you do not have a face mask, you should not be spotting.
Can I change my 'home' gym?
You can change your home gym, upgrade your membership or change your add-ons via the members area, as long as your home gym is open.
Currently this is not possible as all home gyms are closed.
What is #SafeWithUs, and what does it mean for me as a member?
#SafeWithUs is our commitment to you to keep you safe whilst in our gyms. It covers all the things we have done, are doing and will continue to do to keep you and our gym staff safe whilst in our gyms. It is a set of guidelines and rules that we ask all members and team members to follow whilst in the gym. By doing so, we can ensure that everyone has a safe space to train. You can read more about the Commitment here. The Commitment includes information on cleaning and hygiene, social distancing measures and our new entry measures.
What are the #SafeWithUs cleaning and hygiene measures?
Through our #SafeWithUs cleaning and hygiene measures have increased the regularity of our equipment cleaning. We have also installed new cleaning stations and ask that all our members do their bit, and clean their kit! This means that whenever you have finished using a bit of equipment, please spray it down and wipe it clean with the sanitiser spray and paper towels provided. Finally, we have also installed hand sanitiser dispensers, and ask all members to use these after entering The Gym and also recommend you wash your hands with soap and water regularly too. Both the cleaning equipment and hand sanitisers can be found at our Cleaning Stations. You can read more about #SafeWithUs here.
What are the #SafeWithUs social distancing measures?
The #SafeWithUs social distancing measures allow us to operate The Gym whilst following social distancing guidelines. This means that we require our members to remain a safe distance apart from one another whilst in The Gym. To help with this, we have put reminders throughout, built a one-way system in some areas to help keep people distancing, and have also put some pieces of equipment out of action for a while.
Where possible we have used partition screens to try and keep more equipment in use. To help ensure that all our members can use The Gym safely, we also ask you to try and keep your workouts to 45 minutes. You can read more about the #SafeWithUs commitment here.
What are the #SafeWithUs new entry measures?
To help keep the number of people in The Gym to a safe number, allowing everyone to socially distance and get on the kit that they want, we have also introduced some #SafeWithUs entry measures. This may mean that your PIN won’t work on the entry pod – not to worry, it isn’t broken, it just means that there are too many people inside at that moment in time. As soon as someone leaves, you’ll be allowed in.
We have also introduced touchless entry using a QR code or NFC reader, you can access touchless entry via the app!
We understand some people may also use the pin pad, so we are also committing to regular sanitation of our entry keypads and have provided hand sanitiser just in the entrance so that you can clean your hands before working out.
What are Cleaning Stations and where are they?
Our Cleaning Stations are a new feature in our gyms and provide sanitiser solution and wipes for the equipment, plus hand sanitiser for our members! As part of our #SafeWithUs Commitment, we ask that you use both when in The Gym to help keep the equipment clean and other members safe. Cleaning Stations can be found near the entrance of every gym, and dotted throughout the gym floor too.
Why have I been banned for breaking one of The Gym Rules or one of the #SafeWithUs Commitments?
We have asked all our members to follow and adapt the points in the Commitment, alongside The Gym Rules as part of your membership agreement. Any breach of either component, as with all Member Rules, may result in an immediate ban at the discretion of the manager. Should you feel that you have been treated unfairly, please drop us a message with your PIN and we can discuss this further with the manager on your behalf.
I saw someone breaking one of The Gym Rules / #SafeWithUs Commitments, what should I do?
We have created the #SafeWithUs Commitments to clearly set out the guidelines of what is and isn’t allowed in our gyms whilst social distancing measures are still in place. This also clarifies what we have committed to and requires all members to follow. Our staff are enforcing these measures in a bid to keep our members safe, and request that all members follow these directions. If for whatever reason you see one of the terms of the commitment being breached, we ask that you raise it to a member of staff to deal with at the time of occurrence so that it can be corrected. This must be done in a calm and discrete manner so as to allow for any extenuating circumstances to be taken into account. Please remember that this is a strange time for everyone and we ask that you are considerate to all members.
Raising it at the time will allow us to properly enforce the measures. To allow us to properly manage the situation, we ask that you leave all interactions with other members, and enforcement of the Rules and Commitments to our trained members of staff.
I saw a member of staff breaking one of The Gym Rules / #SafeWithUs Commitments why are they allowed to do this?
Our staff have been properly trained in social distancing measures whilst at work and try and allow a 2 metre gap whenever possible. We ask our members to be conscientious of this also when moving around the gym and choosing equipment, keeping an eye out not only for other members, but also members of staff. Whenever this is not possible, we try and keep this for the shortest possible amount of time, and only when absolutely necessary.
Cleaning and Hygiene
Will paper towels and sanitiser be available for members?
We have installed custom cleaning stations that provide both hand sanitiser for all our members to use on entry, as well as paper towels and sanitiser spray to clean the equipment after use. We ask that all members use the cleaning product to clean the equipment to help reduce the risk of any illnesses being spread.
What are you doing to keep the equipment and facilities clean?
We are working hard to ensure that our hygiene standards are kept to an exceptional level. To achieve this, we have increased the regularity that our facilities and equipment is cleaned, as well as providing more cleaning products for our members to use. This helps ensure that the equipment is regularly cleaned and decontaminated. We also deep clean the gym each evening after we closed so that it is fresh each day.
If ever you feel that this is not the case, we strongly advise that you speak to a member of staff on site who will happily ensure that any issues are sorted.
What if the cleaning products in The Gym are running low?
Our managers are regularly checking stocks of all our cleaning products during this time. If you notice anything missing or running low, please let a member of the team know so that they can ensure it is restocked.
Why do you not have reusable towels to wipe equipment down?
We have provided cleaning products to allow our members to wipe down equipment after use and have requested everyone to do this to help ensure that our hygiene levels remain high. We've opted for single use paper towel as these are more accessible for members and allows us to keep a large supply available.
Why do I have to use paper towels and spray and not a sweat towel to wipe down my equipment?
Due to our commitment to our members, we want to ensure that the gym is a safe place to train. Given the current circumstances we have increased our cleaning and have also provided cleaning products to help members disinfect the kit they’ve been using before another member jumps on it.
In normal circumstances, a towel is more than sufficient to wipe off sweat, but as we are also looking to help prevent the spread of a virus, disinfectant spray and single use wipes are more effective for this.
Use of a sweat towel should currently only be used to wipe sweat off of your body, not from the equipment.