FAQs

Q: How do I book my induction with The Gym?
A: You can book an induction in the members area.

Q: This is a fantastic offer, what is the catch?
A: There actually is no catch!

Q: What does 'no contract' mean?
A: You are not contractually tied to us for any specified period of time, you can cancel at any time.

Q: Is The Gym really open 24 hours?
A: The Gym is closed on Christmas Day, Boxing Day, New Years Day and when necessary to conduct essential maintenance works to satisfy Health and Safety Requirements. The Gym is open 24 hours on all other days.

Q: Will The Gym be staffed 24/7?
A: The Gym will be monitored via extensive CCTV coverage 24/7 with direct links to Emergency Services. Additionally to this, The Gym will be staffed during the hours of 8am-8pm (Mon-Fri) and 10am-5pm (Sat & Sun)

Q: Will I be issued with a membership card by The Gym?
A: You will be issued with a number that is unique to yourself which will enable you to gain access into the Gym via a keypad.

Q: Will I be shown how to use the equipment?
A: Yes, we provide a free half hour induction in which we will show you how to operate the equipment, should you require this.

Q: Are there changing facilities in The Gym?
A: Yes, we provide showers, lockers and toilets.

Q: Are there lockers?
A: Yes, bring your own padlock or alternatively you can purchase a padlock from our vending machine at The Gym. Lockers are only to be used for the duration of your training session.

Q: Does the facility include sauna, steam, spa and pool?
A: We are offering a high quality, exercise and gym facility with no 'frills and fuss' and therefore have opted not to have a sauna, steam, spa and pool.

Q: Will personal training be available?
A: Yes, this is available at an additional cost either on a one-to-one or group basis.

Q: Is the website secure?
A: Yes, the signup section of the website is secure, and any details entered will be encrypted before being sent to the server.

Q: Can I share or give my PIN number to somebody else to use?
A: Under no circumstances can you give or share your PIN number with anybody else as it is unique to yourself. To protect the interests and ensure the safety of our valued, paying members, offenders will have their membership cancelled. All members entering and exiting the Gym are monitored by CCTV 24/7 to further enhance member safety and prevent PIN number abuse.

Q: How do I cancel my membership?
A: Information on how to cancel your membership with The Gym can be found in the Members Area on our website.

Q: What is the minimum age to join The Gym?
A: You need to be 18 years old to join The Gym.

Q: How do I freeze my membership?
A: You are able to freeze your membership in the Members Area on our website. Please note your membership will be frozen immediately.

Q: How do I unfreeze my membership?
A: You can unfreeze your membership in the Members Area on our website. Please allow 10 minutes for your pin number to activate once you unfreeze your membership.

Q: Can I trial The Gym before joining?
A: Yes, you can signup for a single days membership in the Sign Up section on our homepage.

Q: What does 'Waiting List in Operation' mean?
A: Due to unprecedented demand at some of our Gyms, we have had to implement a waiting list. This means that you will not be able to use Gyms operating a waiting list immediately after joining. You are able to see the current waiting period at the start of the signup process.

Q: How do I know when I am released from the waiting list?
A: You will receive an e-mail notifying you that your PIN has been activated. You will also be able to see your current status on the waiting list within the Members Area.